WiFi Virtual Concierge
The WiFi Virtual Concierge is the next generation of WiFi hotspot captive portal with a highly flexible architecture that can be integrated into any type of WiFi system.
When clients log on to your public WiFi system, the WiFi Virtual Concierge offers them a range of information and options, even before they reach any login or authentication barriers.
Guests connect to your hotel, book services, make orders and reservations, look for local information… and all from the comfort of their phone, tablet or laptop.
Under the hood, the WiFi Virtual Concierge is driven by an intuitive interface with a powerful content management system making designing pages a breeze and conveying your brand just the way you want to.
The WiFi Virtual Concierge offers three levels of control, allowing Group, Divisional or Local control of content sections and allowing groups styles and branding consistency.
Detailed reporting and statistics allow for fine grained analysis, A/B testing and graphing.
Integration is the key to the WiFi Virtual Concierge, making it a powerful service hub between your guests and your business
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See a live Virtual Concierge in action, try a demo of the Administration System, get prices and more information about the WiFi Virtual Concierge
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Return visitors make good marketing sense and the WiFi Virtual Concierge is the perfect medium to promote and incentivise direct re-bookings,.
The WiFi Virtual Concierge comes with a powerful event calendar module allowing you to display and promote any type of event or schedule and easily set repeats at daily, weekly or other intervals.
Special offers can be set to appear once or repeat at particular times of the day or week and display by user group, property-wide, division wide or over an entire group of hotels.
At its simplest level, the WiFi Virtual Concierge can simply send an email to the relevant department with details of an order with billing occurring using existing hotel systems when the guest signs for receipt, but integration can be much deeper into existing systems for seamless workflow.
Allow guests to reserve, book and pay for any type of hotel service, from Spa treatments to tennis courts, the Virtual Concierge modules can be adapted to almost any purpose.
We are all so used to texting, so allow your guests to chat directly and privately to your Guest Services department, reducing queues at reception and delivering communication in a way that your guests prefer.
Meeting point is a great way to create great guest experiences is by providing a dynamic environment for them to communicate with each other. Need a partner for tennis? Meet new friends? Meeting point is the virtual place to do it.
Wedding parties, conferences or any special groups can have their own private area within the WiFi Virtual Concierge which can contain an events calendar, meeting point, special offers as well as group interactive features such as photo and media sharing.
Integrate your social media presence into the WiFi Virtual Concierge by allowing each page to be shared via Facebook, Twitter etc or directed to liking / following your profile without leaving the Virtual Concierge page.
Android and iPhones are offered the option to place a desktop icon for your Virtual Concierge, making it easy to return (the mechanism is slightly different for each OS).
When a guest connects to your WiFi System and opens their browser, the Virtual Concierge automatically downloads onto their device.
The WiFi Virtual Concierge uses the needs an internet connection to update information, but it will work on the last update even if the user is offline.
If your company has an App for Android, iPhone or any other operating system that you want to promote, then the WiFi Virtual Concierge is the ideal vehicle.